Reliable shipping-Air & sea freight to Zimbabwe

SHAZZ & CO FREIGHT FORWARDING LIMITED Terms and Conditions of Service.

This is the current version which shall always be the applicable one for new shipments. It may be found at www.shazzfreightforwarding.co.ukor obtained from a SHAZZ & CO FREIGHT FORWARDING LIMITED Office.

1. Introduction

A. These terms and conditions (“terms”) set out the basis on which SHAZZ & CO FREIGHT FORWARDING LIMITED will transport packages, documents, and palletised goods (“pallets”; pallets and packages are together “shipments”).

These terms and conditions contain important details about the services of SHAZZ & CO FREIGHT FORWARDING LIMITED which the shipper must read and which form part of the agreement between SHAZZ & CO FREIGHT FORWARDING LIMITED and the shipper at the time of shipping.

Should you choose to use our service, you will be bound by these terms and conditions.

B. In these terms, “Waybill” shall mean a single SHAZZ & CO FREIGHT FORWARDING LIMITED waybill/consignment note or the entries recorded against the same date, address and service level on a collection record. All packages and pallets covered under a Waybill shall be considered a single shipment.

2. Nature of Service

Unless any special services are agreed, and subject to these terms, the service to be provided by SHAZZ & CO FREIGHT FORWARDING LIMITED is limited to the collection, packaging (where applicable) transportation, customs clearance, collection of and delivery of the shipment.

The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that SHAZZ & CO FREIGHT FORWARDING LIMITED may not monitor the outbound movement of individual shipments at all handling centres.

SHAZZ & CO FREIGHT FORWARDING LIMITED reserves the right in its absolute discretion to refuse carriage to any shipment delivered to it for transportation.

3. Conditions of Carriage

This section sets out various restrictions and conditions which apply to the carriage of shipments by

SHAZZ & CO FREIGHT FORWARDING LIMITED. It also explains what the consequences are of the shipper presenting shipments for carriage which do not meet these requirements.

3.1 Service Restrictions and Conditions

Shipments must comply with the restrictions in paragraphs (i) to (iv) below.

(i) Where possible packages must not weigh more than 31.5 kilograms (or 70 lbs) or 70 kilograms (or 150 lbs)

(ii) (ii) The value of any package may not exceed £50,000. 

(iii) Packages must not contain any of the prohibited articles listed on the website including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, pre-paid credit cards, share certificates or other securities), firearms and dangerous goods.

(iv)A fine not exceeding £1,000 will be imposed by SHAZZ & CO FREIGHT FORWARDING LIMITED for shipments containing prohibited and or dangerous goods. 

(v) Please note that the Civil Aviation Authority also reserves the right to impose its own fine and or prosecution the individual concerned.

(vi) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint, or damage other goods being transported by SHAZZ & CO FREIGHT FORWARDING LIMITED, or the carriage, export or which is prohibited by applicable law.

The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the packing list and for ensuring that all packages set out adequate contact details for the shipper and receiver of the package and that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the Guides and applicable law. 

The shipper guarantees that all packages presented for carriage under these terms comply with the restrictions in paragraphs (i) to (iv) above and have been prepared in secure premises, by him (in the case of an individual shipper) or by reliable staff employed by him or (where different) by the party tendering the shipment to SHAZZ & CO FREIGHT FORWARDING LIMITED and have been protected against unauthorised interference during their preparation, storage and transportation to SHAZZ & CO FREIGHT FORWARDING LIMITED. SHAZZ & CO FREIGHT FORWARDING LIMITED relies on this guarantee in accepting any package for carriage hereunder. 

3.2 Perishable and temperature sensitive goods will be transported provided that the shipper accepts that this is at its risk. SHAZZ & CO FREIGHT FORWARDING LIMITED does not provide special handling for such shipments.

3.2 (i) Leakages

The shipper is responsible for ensuring that their goods are packaged securely enough to prevent the contents of their goods from spilling and contaminating other customers’ goods.

The shipper must ensure that all bottles, tubs, tubes, and pouches containing non-flammable liquids and or creams, are not damaged, tightly sealed, and double bagged in strong plastic bags to avoid contaminating your and other customers' goods. 

A fine will be imposed if your goods contaminate another customers' good as a direct result of your failure to pack the above listed items securely*.

3.3 Refusal and of Carriage

3 (i) If it comes to the attention of SHAZZ & CO FREIGHT FORWARDING LIMITED that any shipment does not meet any of the above restrictions or conditions SHAZZ & CO FREIGHT FORWARDING LIMITED may refuse to transport the relevant shipment (or any relevant part thereof) and, if carriage is in progress, SHAZZ & CO FREIGHT FORWARDING LIMITED may suspend carriage and hold the shipment (or any relevant part thereof) to the shipper’s order.

(ii) SHAZZ & CO FREIGHT FORWARDING LIMITED may also suspend carriage if it cannot effect delivery, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means to find the correct address) or because the correct address is found to be in another country from that set out on the shipment or on the Waybill.

(iii) Where SHAZZ & CO FREIGHT FORWARDING LIMITED is entitled to suspend carriage of a shipment (or any relevant part thereof), it is also entitled to return it to the shipper at its own discretion.

3.4 The shipper must pay and indemnify SHAZZ & CO FREIGHT FORWARDING LIMITED for any reasonable costs and expenses (including storage),

incurred by SHAZZ & CO FREIGHT FORWARDING LIMITED, any losses, taxes and customs duties SHAZZ & CO FREIGHT FORWARDING LIMITED may incur and all claims made against SHAZZ & CO FREIGHT FORWARDING LIMITED because (i) a shipment does not meet any of the restrictions, conditions or representations in paragraph 3.1 above, 

(ii) of any refusal or suspension of carriage or return of a shipment (or part thereof) by SHAZZ & CO FREIGHT FORWARDING LIMITED which is allowed by this paragraph 3, or a failure by the shipper to comply with these terms. In the case of the return of a shipment (or part thereof), the shipper will also be responsible for paying all applicable charges calculated in accordance with the prevailing commercial rates of SHAZZ & CO FREIGHT FORWARDING LIMITED.

3.5 If the shipper tenders to SHAZZ & CO FREIGHT FORWARDING LIMITED a shipment which fails to comply with any of the restrictions or conditions in paragraph 3.1 above without SHAZZ & CO FREIGHT FORWARDING LIMITED’s express written consent, SHAZZ & CO FREIGHT FORWARDING LIMITED will not meet any loss howsoever arising which the shipper may suffer in connection with the carriage by SHAZZ & CO FREIGHT FORWARDING LIMITED of such shipment (regardless of whether that failure to comply has caused or contributed to the loss and notwithstanding any negligence on the part of

SHAZZ & CO FREIGHT FORWARDING LIMITED or its employees, contractors, or representatives) and, if SHAZZ & CO FREIGHT FORWARDING LIMITED does suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid.

SHAZZ & CO FREIGHT FORWARDING LIMITED may bring a claim in respect of such non-compliance.

3.6 If, having suspended carriage of a shipment (or any relevant part thereof) in accordance with these

provisions, SHAZZ & CO FREIGHT FORWARDING LIMITED is unable within a reasonable time to obtain the shipper’s instructions on its disposition or to identify the shipper or any other person entitled to the goods (having if necessary opened the shipment), SHAZZ & CO FREIGHT FORWARDING LIMITED

shall be entitled to destroy or sell the shipment (or any relevant part thereof), at its absolute discretion. The proceeds of any such sale shall first be applied to any charges, costs or expenses (including interest) outstanding in respect of the shipment or otherwise from the shipper concerned. Any balance shall be held to the shipper’s order.

3.7 Unless prohibited by law, SHAZZ & CO FREIGHT FORWARDING LIMITED reserves the right, but is not obliged, to open and inspect, or scan by means of X-ray, any shipment tendered to it for transportation at any time.

3.8 Actual v Volumetric weight

 When it comes to how is air freight cost calculated, the weight and volume are determining factors. 

Air carriers can charge by volumetric weight, which is dimensional weight, or by actual weight. 

This is most important when shipping lightweight items that take up significant space. For example, a tonne of feathers would cost more than a metric ton of steel, as its volumetric weight (bulkiness) would be very high.

To determine the volumetric rate, the general rule is to divide the volume of the shipment in cubic centimeters by 6000. 

 The most commonly used calculation method uses the following formula:

width x length x height (in cm)
____________________________
                      6,000

The result is the volumetric weight. 

*This figure should be compared with the actual weight in kilogrammes. SHAZZ & Co FREIGHT FORWARDING LIMITED will use whichever is the greater figure to calculate your consignment price. 

*All weights will be rounded up to the next half kilogram.

*The number 6,000 was defined by the IATA years ago on the basis of experience, as a cubic metre of freight weighs an average of 166.7 kg. It therefore is good practice to choose the right packaging for a product to optimise transport costs. 

Repackaging

SHAZZ & CO FREIGHT FORWARDING LIMITED reserves the right to repackage your parcels where appropriate, such as where packaging is not suitable, not strong enough or where the parcel takes up unnecessary volume space.

4. Customs Clearance

When a shipment requires customs clearance, it is the shipper’s obligation to provide, or to ensure that the receiver will provide, SHAZZ & CO FREIGHT FORWARDING LIMITED with complete and accurate documentation for the purpose but SHAZZ & CO FREIGHT FORWARDING LIMITED will, unless instructed otherwise, act on behalf, at the expense and at the risk of the shipper or receiver in obtaining customs clearance. 

The shipper also agrees that SHAZZ & CO FREIGHT FORWARDING LIMITED may be considered as being the receiver of the package or the shipment for the sole purpose of appointing a customs broker to carry out any customs clearance insofar as is allowed by law.

5. Payment

5.1 The rates for carriage and other services are set out on the website and, unless paid before shipment, all charges must be paid within 3 days of receipt of invoice or within such other period as the shipper may have agreed in writing with SHAZZ & CO FREIGHT FORWARDING LIMITED. 

SHAZZ & CO FREIGHT FORWARDING LIMITED may verify the actual and/or dimensional weight of shipments and, if greater than the declared weight, invoice on such basis. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.

5.2 If (a) SHAZZ & CO FREIGHT FORWARDING LIMITED is required to pay any taxes, duties or levies on behalf of the shipper, receiver or a third party,

(b) the selected billing option indicates that the receiver or a third party should pay any charges, or (c) any taxes, duties, penalties, charges or expenses are imposed, rightly or wrongly by government authorities, or incurred by SHAZZ & CO FREIGHT FORWARDING LIMITED due to any circumstances, including any failure by the shipper or the receiver to provide correct information and documentation or any permits or licences required in connection with carriage, the shipper shall be jointly and severally liable to SHAZZ & CO FREIGHT FORWARDING LIMITED with the receiver and such third parties for such amounts.

In each case where the selected billing option indicates payment is to be charged, at first, to the receiver or any third party, SHAZZ & CO FREIGHT FORWARDING LIMITED will (without prejudice to the shipper’s contractual liability for payment), first demand payment of the relevant amount from the receiver and/or the third party. 

If the amount in question is not immediately paid to SHAZZ & CO FREIGHT FORWARDING LIMITED in full by any of the above parties, the amount will be payable by the shipper on first written demand. In any other cases, the shipper hereby undertakes to pay the mentioned amounts to SHAZZ & CO FREIGHT FORWARDING LIMITED at first request. 

SHAZZ & CO FREIGHT FORWARDING LIMITED shall not be obliged to separately file a claim against the receiver or any third party for payment. In case of doubt, the burden of proving that the amount has been paid lies on the shipper.

5.3 Any sum payable to SHAZZ & CO FREIGHT FORWARDING LIMITED which is overdue will bear interest at the rate of 8% from the due date to the date SHAZZ & CO FREIGHT FORWARDING LIMITED receives payment whether before or after judgment. In addition, SHAZZ & CO FREIGHT FORWARDING LIMITED reserves the right to charge a late payment administration fee up to a maximum of £40 per invoice.

5.4 If any sum is not paid by the shipper, receiver or some other party under these terms, SHAZZ & CO FREIGHT FORWARDING LIMITED may hold any shipments it is carrying (or part thereof) until it receives payment in full or may sell them and use the proceeds to make good the debt to it in accordance with applicable local law. Any unpaid balance will remain payable.

5.5 SHAZZ & CO FREIGHT FORWARDING LIMITED’s rates for carriage set out on the website are calculated only for the carriage of shipments which do not exceed £50,000). In the event that SHAZZ & CO FREIGHT FORWARDING LIMITED becomes aware that it has carried a shipment which, without SHAZZ & CO FREIGHT FORWARDING LIMITED’s express written consent, exceeds this value, then, in addition to the otherwise applicable rates and charges and any other remedies under these terms, an additional carriage charge equivalent to 5% of the value of the shipment in excess of £50,000.

6. Price change and discounts

SHAZZ & CO FREIGHT FORWARDING LIMITED reserves the right to change prices at any time and at short notice. This is because our prices are set by our suppliers. As such, we are unable to offer discounts.

7. Insurance 

Please note that your goods are NOT insured, therefore we do not accept liability for theft, loss and or damage which has not been caused by us. If you would like to insure your goods, please consider getting GIT (Goods in Transit) insurance from a reputable insurer.

8. Interruption of Service

If SHAZZ & CO FREIGHT FORWARDING LIMITED is unable to start or continue with carriage of the shipper’s shipment for a reason beyond its control, SHAZZ & CO FREIGHT FORWARDING LIMITED will not be in breach of its agreement with the shipper but will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage. 

Examples of events beyond SHAZZ & CO FREIGHT FORWARDING LIMITED’s control are disruption to air or ground transportation due to bad weather, fire, flood, war, hostilities, civil disturbance, acts of government or other authorities (including, without limitation, customs), labour disputes or obligations affecting SHAZZ & CO FREIGHT FORWARDING LIMITED or some other party, delays in customs clearance and/or delays or other issues arising out of or otherwise related to the UK ceasing to be a member of the EU.

9. Money Back Guarantee

SHAZZ & CO FREIGHT FORWARDING LIMITED does NOT offer a money back guarantee on the shipping charges. 

10. Collect on Delivery (COD)

SHAZZ & CO FREIGHT FORWARDING LIMITED does NOT offer a Cash on Delivery service. All shipping charges must be paid in full prior to the shipment leaving the UK.

SHAZZ & CO FREIGHT FORWARDING LIMITED does not accept any responsibility for any dishonest or fraudulent acts on behalf of the receiver including, but not limited to, presenting a fraudulent ID upon collection.

If the receiver pays by credit or debit card and subsequently voids or cancels the transaction, SHAZZ & CO FREIGHT FORWARDING LIMITED is not responsible for disputing this with the receiver or the bank and the shipper will reimburse the amount to SHAZZ & CO FREIGHT FORWARDING LIMITED.

11. Liability

SHAZZ & CO FREIGHT FORWARDING LIMITED shall not be liable to any party for any actual or alleged: indirect or consequential damage or loss arising from breach of contract, tort or otherwise; or any loss of profits, anticipated profits, anticipated savings, loss of goodwill or loss of business or opportunity, whether such losses are direct or indirect.

12. Delivery

SHAZZ & CO FREIGHT FORWARDING LIMITED may deliver a shipment to the receiver or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver). 

If no such person is available, the package will be retained by the clearing agent and storage charges of £10 per day will apply. The storage charges must be paid in full prior to delivery or collection.

The shipper must directly inform the receiver of any alternate delivery arrangements and SHAZZ & CO FREIGHT FORWARDING LIMITED must be sent a copy of that communication.

The shipper also agrees the receiver may receive delivery information regarding a package. The shipper expressly waives any claim it may have against SHAZZ & CO FREIGHT FORWARDING LIMITED arising from SHAZZ & CO FREIGHT FORWARDING LIMITED following any such instructions provided by the receiver.

SHAZZ & CO FREIGHT FORWARDING LIMITED may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to SHAZZ & CO FREIGHT FORWARDING LIMITED relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

SHAZZ & CO FREIGHT FORWARDING LIMITED accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a shipment to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.

13. Change of delivery details and or receiver.

Please note that any changes to the delivery details and or receiver must be communicated in writing. Please email info@shazzfreightforwarding.co.ukproviding full details of the changes to be made.

Please note that verbal instructions will not be accepted.

14. Data Protection

14.1 SHAZZ & CO FREIGHT FORWARDING LIMITED has the right to process data provided by the shipper or receiver in connection with carriage by SHAZZ & CO FREIGHT FORWARDING LIMITED, to transfer such data to other group companies and contractors of SHAZZ & CO FREIGHT FORWARDING LIMITED, including in other countries which may not have the same level of data protection as the United Kingdom, and to have it processed there if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services. 

The shipper warrants that it (i) has obtained personal data the shipper provided to SHAZZ & CO FREIGHT FORWARDING LIMITED for the shipment lawfully, 

(ii) is authorized to provide such data to SHAZZ & CO FREIGHT FORWARDING LIMITED, including if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services, and 

(iii) has obtained informed and specific consent from such receiver that SHAZZ & CO FREIGHT FORWARDING LIMITED may send e-mail and other notifications related to the agreed shipment services to the receiver. 

SHAZZ & CO FREIGHT FORWARDING LIMITED uses the shipper’s personal data provided by the shipper in accordance with the SHAZZ & CO FREIGHT FORWARDING LIMITED’s privacy notice published on SHAZZ & CO FREIGHT FORWARDING LIMITED’s website at https://www.Shazzfreightforwarding.co.uk 

14.2 Furthermore, the shipper warrants that they have duly informed the receiver that SHAZZ & CO FREIGHT FORWARDING LIMITED may use the receiver’s personal data in accordance with the above linked SHAZZ & CO FREIGHT FORWARDING LIMITED Privacy Notice in effect at the time of shipping with regard to uses other than those specified in subsection 14.1 above.

15. Claims Procedure – Prescription

All claims against SHAZZ & CO FREIGHT FORWARDING LIMITED must be notified in writing as soon as reasonably practicable and in any event within 14 days of receipt in the case of damage (including partial loss of a shipment), in the case of loss within 60 days of the goods being consigned with SHAZZ & CO FREIGHT FORWARDING LIMITED for carriage. 

In addition, all claims against SHAZZ & CO FREIGHT FORWARDING LIMITED in connection with any shipment shall be prescribed and barred by expiration of time, unless legal proceedings are brought and written notice of them is given to SHAZZ & CO FREIGHT FORWARDING LIMITED within 3 months after delivery of the goods concerned or, in the case of non-delivery, within 6 months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under Convention Rules or other mandatory national laws.

16. Entire Agreement & Severability

It is the intention of SHAZZ & CO FREIGHT FORWARDING LIMITED that all the terms of the contract between it and the shipper are contained in this document, on the website and contemporaneous official correspondence from SHAZZ & CO FREIGHT FORWARDING. If the shipper wishes to rely on any variation to these terms, they must ensure that this is recorded in writing and signed by the shipper and on behalf of SHAZZ & CO FREIGHT FORWARDING LIMITED before the shipment is accepted for carriage by SHAZZ & CO FREIGHT FORWARDING LIMITED. If any part of these terms is not enforceable, this will not affect the enforceability of any other part.

17. Governing Law

These terms shall be governed by all applicable UK legislation.